INNOVADER PRIVACY STATEMENT
Last updated: Oct. 2013
Your Privacy & Security
As your privacy is important to us, Innovader B.V. in The Netherlands (hereinafter mentioned as ‘Innovader’) has prepared this privacy web page so that you may better understand how your personal information is used in connection with Innovader and its online services. Please take the time to review this page and contact us at [email protected] with any questions or concerns.
This Statement of Privacy & Security applies to Innovader’s family of Websites, customer telephone surveys, product registration forms and customer support helpdesk communications and governs data collection and usage at all of these Innovader sites and services. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy & Security.
Collection of your Personal Information Innovader may ask you to register and provide personal information in certain instances, such as when you purchase products download free software, register new products, enter a contest or sweepstakes or sign into a page that requires authorization. Innovader may also collect financial information to bill you for products and services that you purchased online. This personal information may include your name, e-mail address, user ID, address and telephone number. Innovader may also collect information about your PC system, such as Graphics card type, Operating System, Innovader software and hardware version. Innovader may also collect demographic information, such as your age, gender, zip code, education level, household income, preferences, interests, favourites and whether you are a personal or business user. Collection of other Information Innovader automatically collects on our server logs certain information about your computer hardware and software when you visit our websites or use our online services, such as forums. This information may include: your IP address, cookie information, globally unique identifier system, operating system, description of any Innovader products connected and how such products are used, browser type, domain names, access times, service provider and referring website addresses.
This information is used by Innovader to monitor the operation of our websites and online services and the use of its products, to maintain quality of the service, and to provide general statistics regarding use of our products and our websites. Innovader also tracks the usage of visitors to our websites, including the URL of the visitor’s previous website and when they exit our website. Innovader also keeps track of the pages our customers visit within our websites and any transaction details (downloads, orders, requests or referrals) in order to determine what Innovader products, information and services are the most popular. This data is also used by Innovader to deliver customized content and advertising to customers whose behaviour indicates that they are interested in a particular subject area. Innovader uses various technologies to track trends in the use of our websites or online services, including session cookies and GUIDs. These allow us to track how consumers interact with Innovader online and with your permission this information can be tied to your personal information to help us tailor communication to you. Use of your Information With your express permission, Innovader collects, integrates and uses this personal and other information to help you quickly find software, services or information by using our websites, to help us create website content and other services most relevant to you and to alert you to product upgrades, special offers, newsletters, updated information and other new services from Innovader.
When Innovader receives information about your session or about you, we may use it for research or to improve our site and the services we offer you. We may also use this information from time to time to monitor the technical functions of our servers and site. Innovader uses this information to communicate with you only after you give your express permission for such communication. Innovader does not share this information with any third parties, except with your consent or as described below. If you choose not to register and provide this information, you can still use most of Innovader’s services. Unfortunately, you will not be able to access areas that require registration. If you do not want Innovader to send you e-mail or postal mail regarding Innovader products or services, you may opt out when you register by selecting the option stating that you do not wish to receive such marketing materials from Innovader by deselecting the option in the registration page.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
We from time to time supplement the information we collect from the site with information from offline or third party sources. We use this information to enhance or overlay the ‘profile’ of customers and business contact information. This supplementary data is therefore tied to corporate contact information and in some cases personally identifiable information. We also may internally compare lists collected from our other sites or within our family of companies to remove duplicate entries.
Innovader may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Innovader or its websites; (b) protect and defend the rights or property of Innovader, including its websites; or (c) act under exigent circumstances to protect the personal safety of users of Innovader’s websites, or the public.
Personal information collected on this site may be stored and processed in The Netherlands or any other country in which Innovader or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Innovader abides by the safe harbor framework as set forth by the European authorities regarding the collection, use, and retention of data from the European Union.
Control of your Personal Information Innovader offers its customers choices for the collection, use and sharing of personal information at the time the customer decides to register. In addition, you may also stop the delivery of future communication from Innovader by unsubscribing at any time. For instance, the e-mails you receive contains instructions explaining how to stop receiving such e-mails. Correcting/Updating/Deleting/Deactivating Personal Information If a user’s personally identifiable information changes or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done by e-mailing our Customer Support at [email protected]
Security of your Personal Information
Innovader is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities.
From time to time, Innovader may use a GUID with a unique set of numbers in order to gather and aggregate information about traffic patterns, such as how many times a user attempts to access content from a server. These statistics help us improve our services. We may collect data marked by Innovader GUIDs in order to understand aggregated traffic patterns and other Innovader usage patterns. We use this data in order to measure product performance, better understand types of content that are popular with our users and how our products are used and to conduct user surveys. We may relate GUID marked system data to other personal information supplied by users.
The system information that is linked to your personal information is limited to information about the types of Innovader products you have connected to your computer. Further, consistent with our privacy principles, Innovader does not sell or share such information with any third party unless we obtain a user’s advance informed consent. Use of E-Mail Messaging Innovader will periodically send our registered users e-mail messages about our products and services. When sending you e-mail, we may use an image called a single pixel GIF that allows us to format messages tailored to your computer’s capabilities.
We also use this technology to determine, in the aggregate, how many people open our e-mails. When you initiate a response by clicking on a link within an e-mail, you are redirected on to the Internet. We then record your individual response to help us deliver information that is more relevant to your interests. Enforcement of This Statement of Privacy If you have questions regarding this statement, you should first contact us at [email protected] with any questions or concerns.
Changes To This Statement Innovader will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Innovader will use your personal information, Innovader will prominently post such changes prior to implementing the change. Innovader encourages you to periodically review this Statement to be informed of how Innovader is protecting your information. When Innovader receives information about your session or about you, we may use it for research or to improve our site and the services we offer you. Thank you for your interest in Innovader and our products.